Shipping policy
DELIVERY
Delivery is available for UK Mainland only, for all other regions please contact us on 01394 617 457
Seasonal Delivery Times 2024
CLOSED: Tuesday 24th December 2024 - Wednesday 1st January 2025
REOPEN: Thursday 2nd January 2025
Last orders for guaranteed delivery before Christmas: 5:00pm Friday 20th December.
Orders placed after this time may not be delivered until after Friday 3rd January 2025.
Delivery
UK (MAINLAND ONLY) DELIVERY
Our delivery service is 5+ days delivery, orders received after 3pm Monday-Friday will not be processed until the following day. Orders during the weekend will not be processed until the next working weekday.
Delivery times are subject to order processing times that may be affected due to busy periods, seasonal opening hours, or stock allocation (picking times). Weight restrictions apply. UK mainland only.
Our courier service is provided by Interlink Express.
Shipping is charged at £5.50
Tracking
All tracking information will be supplied to the provided email and mobile telephone number given as your contact information during during your purchase. This will be the sole information you receive for tracking your order and it will not be displayed on the Maxxis website. If you wish to obtain a copy of these details please contact us.
On the day of delivery you will be provided with a one hour delivery window, notified by SMS and email. The Follow My Parcel service provided by Interlink Express enables you to watch the progress of your delivery on a real-time map until the final 15 minute timeslot.
There are rescheduling options both on the day of delivery and the night before, allowing you to take delivery of your order at a time that may be preferred. If you wish to reschedule, you can:
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a specified safe place
- Collect the parcel from your local Interlink Express depot
- Upgrade delivery to before 12
For tracking your parcel please visit the Interlink Express website